Welcome to Furfinity Cheap Shop’s FAQ page! We’re here to help answer all your questions about our fabulous pet fashion products and services. Whether you’re a proud Dog Mom, a dedicated Dog Dad, or simply want your furry friend to look their absolute best, we’ve got you covered!

Product Questions

What types of products do you offer?
We specialize in fashionable and functional accessories for your furry family members! Our collections include:
  • Adventure Step-In Harnesses for active pups
  • Stylish Cable Knit Sweaters and Dog Bucket Hats
  • Coordinating Family Tees for pets and their humans
  • Specialty collections like Cuddly Corgis, Barbie™️ Malibu, and Berry Sassy
  • Fabric Leashes and other matching accessories
Do you have products for specific dog breeds?
Absolutely! While many of our products are designed to fit various breeds, we do offer specialty collections like our Cuddly Corgis line. For specific sizing concerns, feel free to contact our customer service team.
Are your products suitable for all seasons?
Yes! We offer seasonal items like our cozy Cable Knit Sweaters for colder months and lighter options like our Barbie™️ Malibu collection for warmer weather. Our Adventure Step-In Harnesses are perfect for year-round adventures!

Ordering & Payment

What payment methods do you accept?
We accept the following payment methods:
  • Visa
  • MasterCard
  • JCB
  • PayPal
How can I qualify for free shipping?
Orders of $50 or more qualify for our free shipping option via EMS. This is perfect for stocking up on multiple items from different collections!
Can I modify or cancel my order after placing it?
We process orders quickly to get your pet’s fashion to you ASAP! If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to help if your order hasn’t been processed yet.

Shipping & Delivery

What are your shipping options and timelines?
We offer two shipping options:
Standard Shipping – $12.95
• Carriers: DHL or FedEx
• Delivery Time: 10-15 days after dispatch
• Perfect for when you need those stylish accessories sooner!
Free Shipping
• Carrier: EMS
• Delivery Time: 15-25 days after dispatch
• Minimum Order: $50 or more
• Great for stocking up on multiple fashion items!
How long does order processing take?
Our Fresno-based team processes all orders within 1-2 business days. During peak seasons or sales events, processing may occasionally take slightly longer, but we’ll always keep you informed!
Do you ship internationally?
We’re proud to serve pet parents across the globe! However, we’re currently unable to deliver to Asia and a few remote areas. If you’re unsure about delivery to your location, please contact our customer service team.
How can I track my order?
Once your order ships, we’ll send you a tracking number via email so you can follow your pet’s new fashion adventure every step of the way! Whether it’s a sassy Berry Sassy harness or a cozy Dolce Rose sweater, you’ll know exactly when it will arrive.

Returns & Exchanges

What is your return policy?
We want every Furfinity product to be the Apple of Your Eye! If for any reason you or your pet aren’t completely satisfied with your purchase, we accept returns within 15 days of receipt.
What condition do items need to be in for returns?
Please ensure items are unused and in original packaging with tags attached. Some restrictions may apply to customized or sale items.
How do I initiate a return?
Please contact our customer service team at [email protected] to initiate the return process. We’ll guide you through the steps and make the process as smooth as possible.

Customer Service

How can I contact customer service?
We’re here to help! You can reach our customer service team at [email protected]. We’re passionate about ensuring both you and your pets have a fabulous experience with Furfinity!
What information should I include when contacting customer service?
To help us assist you quickly, please include:
  • Your order number (if applicable)
  • The specific product you’re inquiring about (e.g., Adventure Step-In Harnesses, Dog Bucket Hats, etc.)
  • A detailed description of your question or concern
Still have questions?
Don’t hesitate to reach out to us! We’re dedicated to making sure your Furfinity experience is as fabulous as our pet fashion products. Email us at [email protected] and we’ll be happy to help!

Furfinity Cheap Shop | 446 Center Avenue, Fresno, US 93721
Where fashion meets function for your furry family members!